Just wanting to say thank you for a good and smooth transaction earlier today at your Sydenham Christchurch branch.
I wanted to put this happy feedback on your website but I have no account so sending email instead.Nice & Craig
Good Afternoon my name is Sharon and I was in your store earlier today. I wanted to say a huge thank you for the amazing service I received from Heidi. I was looking for the J LO range of the Endless brand, and intended to buy just one bracelet and one charm. I came out with 3 bracelets and 2 charms. She has a lovely warm manner and a natural ability with people. Nothing was a problem and on top of that I received a wonderful discount from you and can't say a big enough Thank you.Sharon - Christchurch
In todays world it is refreshing to know that fantastic service and the care for each other is still around.
A very Merry Christmas and Thank you again.
I found Westende Jewellers with a Google search based on positive customer feedback and I was not disappointed. I had a number of pieces which needed repaired or remodeled and I was delighted with the advice, care and quality of service provided. Many of us have jewelry with emotional meaning. It may not be the flashiest but it means a lot to us. At no point was I made to feel inferior and I am delighted that I can now wear the jewellery I love.
In addition I wanted to source a quality replica of a costume jewelry piece for my daughters 18th birthday. Heidi was a-m-a-z-i-n-g. She happily investigated a no of options within our budget including using jewellery craftsmen and in the end actually found a replica on an on-line site which was absolutely perfect - even though she didnt get the sale.Tracey, Christchurch
With service like that Why would you go anywhere else ?
Wonderful communication and prompt delivery! Highly recommendedCourtney-Jane, Auckland
I do want to thank you so very much for accommodating me like you did. So appreciated!! Thank you again for everything!Debs, Kaikoura
I've use Westende Jewellers as my go to jewellers for years now, the staff are lovely, their jewellery is gorgeous and their prices are excellent! They go out of their way to help you find something if you are after a particular piece of jewellery and are really knowledgeable. Couldn't reccomend them highly enough.Bonnie - Christchurch
I've visited nearly all jewellery shops in Christchurch looking for the perfect wedding rings. I've found none that ticked all of our boxes. Then I've met Andrew in Westende Jewellers and I started to see the light at the end of the tunnel. His professional attitude, his knowledge about jewellery, his patience and the fact that he doesn't just want you to purchase any expensive ring and leave the shop all adds up to a great shopping experience. I'm glad I've found this shop and that I've met him. I'm also super thankful that he drove me through the bumpy road that lead me to the customs ring that we can now proudly wear till the rest of our lives. Thanks Andrew and thanks Westende Jewellers.Adam, Christchurch
I can’t thank the team at Westende Jewellers enough for finding a piece of jewellery for me that I was unable to find, they had also sold out but managed to find a piece within their buying group and had it couriered to me all within a few days. A great team who really care about customer service.Vanessa
Hi Jennifer, my deepest gratitude to you, Heidi and all who were involved in expediting my order. Heidi served with warmth, patience and friendliness. When my girlfriend saw the ring, she was blown away and the ring slipped on perfectly like a glove. Once again, thank you for all your efforts.John
You guys are just amazing. I won the vouchers and had no idea what I was going to get but your staff helped so so much. Amazing shopping experience. Will be back.R Ash-Kemp
On December 10th 2016 my daughter got married, I had a pearl bracelet given to me on my 21st birthday by my late husband 26 years ago, unfortunately it had broken and I had lost some of the pearls after visiting another Jewellers I was told it was unfixable. I took it to Westende Jewellers and with the help, dedication and hard work from Pip and the team they were able to fix my bracelet. I will never forget and will always be grateful to these guys. To place the bracelet on my daughter wrist was truely a dream come true. Thank you Westende JewellersD Merito
Best service ever! I placed an order via email and got an incredibly prompt response. I was kept up to date on the progress of my order and received the items much sooner than expected. Have already placed a second order with the same excellent result. Really can't praise the team enough!M Nagelkerke
Can't speak highly enough of the service I received. I don't even live in the same island, yet they went out of their way to locate an item I really wanted. I had previously contacted the manufacturers who had told me it was sold out. Westende Jewellers searched around other stockists and found me my bracelet. A BIG thank you. Awesome service. I will be back.S Jones
I wanted a unique piece of antique jewellery and Westende Jewellers had a huge range. They were so helpful and while I was choosing an item I had my watch battery changed. The service was great, very professional and friendly.K.S Saunders
We needed to buy our wedding bands and weren’t really sure what we wanted. Andrew was able to talk us through our options and show us a great range of bands. We were really happy with our purchase and appreciated the time Andrew spent with us.T & L Baker
My husband and I first came across Westende Jewellers at a wedding expo, and were so impressed with their friendly customer service that we ended going to them for our custom-made wedding rings.Elise - Christchurch
Heidi was very informative and so patient in listening to what we were after, and we were pleasantly surprised by both the quality and cost of our rings.
We couldn't recommend them more highly!
My order arrived very fast (even with a rural address in the north island). When I found out I ordered the wrong size they had amazing customer service and helped me to get the correct size without any hassle at all. I would 100% recommend buying from this store :)Madison - Online
I LOVED my experience at Westende Jewellers Super helpful & informative. Staff did a great job of balancing educating & informing me and not being condescending or dismissive.Madison
We worked to design an engagement ring that my fiancee absolutely loves against a pretty tight timeframe.
I highly recommend them! We hope to come back for our wedding rings as well.
Excellent customer service and quick delivery for my online purchase. I am very appreciate of the extra effort Heidi made for this special gift. Thank you!Amanda - Online
A lovely experience at this Jewellers. I had my Grandmothers pearl necklace re-threaded and her two rings resized and cleaned. They handled it all with care and I will be back as a regular now. Thanks.Sophie - Christchurch
Ordered earrings from them. Heidi was incredible accommodating as my earrings were out of order but they managed to secure them for me. Wonderful service and beautiful pieces.Vicky - Online
Great service, especially love the vintage/antique Jewellery. Shopped online, no concerns at all, my gorgeous citrine pendant arrived quickly and safely. Just love it!Sandy - Online
I had been wearing my engagement ring for 21 years and my wedding band for 20 years. They were both in need of repair and I had lost a stone from my wedding ring. After having a consultation with one of the lovely staff in the shop we came up wit a plan to join the two rings into one, using the existing stones and adding a couple more. This way I was able to modernise my ring setting and I am overjoyed with the result. I was so happy with the staff, such patience and so willing to help and all at a great price also. I would highly recommend this business .Beckie
Westende Jewellers are amazing to deal with. They helped resize, re-engrave, and restore a 60 year old ring. The result was incredible and I am very impressed with the professionalism of all the staff. I would highly recommend coming here.Luke - Christchurch
I had been looking for a carriage clock for my mother's 80th birthday for some time. I had seen them at overseas auction houses and some NZ ones (with the caveat "I don't know if it works or not) and had just about given up hope.Kelly - Online
Then I saw a lovely Henley carriage clock on Westende Jewellers website. I enquired to see if it was still available through their useful chatbox. When I found out it was, I ordered it immediately.
The following day I received an email asking if I was sure I wanted this fragile item to be sent from Christchurch to Auckland. I was clearly informed of the risk (and insurance issues) and told that they (Tazia) had been communicating with NZ Post about the best way to package this item. Tazia held the clock for me as we discussed the in's and out's of the shipping.
The day after I agreed it should be sent, it arrived in perfect condition.
Thank you so much! Your service is fantastic!
I was looking for a particular piece of jewellery but couldn’t find it in my hometown. I googled and discovered Westende Jewellers in Christchurch had the item I wanted AND delivered nationwide! Their website and ordering process was so easy! I don’t usually shop online…. But I decided to give it a go! I couldn’t have been more thrilled to receive my birthday gift to myself a couple of days later… they even included a cute card with my message on Nice touch! I highly recommend Westende Jewellers in Christchurch and thank them for their efficient and prompt service ❤️Mary - Online
I had broken my Medic Alert bracelet, so emailed Westende Jewellers to see if they could replace the chain and links, as my fingers were too clumsy to get a good result. Ultra fast reply to my email enquiry and a further speedy repair (and sizing)...and nil cost. This to me is unreal customer service and it is sadly lacking for most businesses. Well done Westende Jewellers, you made my day!Steve - Christchurch
Westende were so amazing to work with. Went in after seeing their stall at the women’s expo in CHCH. Super knowledgeable and accommodated all of my wants for my engagement ring. The ring turned out so beautiful I’m so proud to wear it! Would recommendRebecca - Christchurch
As soon as I saw the Citizen Eco-Drive watch I really wanted on their website I emailed Westende Jewellers, recieved a prompt reply, and was able to pay over the phone immediately. The watch was sent over night from Christchurch to Whangarei completely free. The watch came pre-charged (Eco-Drives need 12hrs of full sunlight, or 150 hours under a flourescent light to fully charge the lithium-ion battery) so I was able to wear it instantly. Very prompt and efficient service.Michael - Online