Shipping is free within New Zealand for all standard jewellery orders over $200. For any standard jewellery orders under $200, delivery will be $7.50 anywhere in New Zealand with a $5 Rural delivery surcharge.

Larger items like the Big Trouble Handbag will have a freight charge of $20, while smaller Handbags & Wallets will have a freight charge of $10 with a $5 Rural delivery surcharge.

Accessory items do not qualify for free shipping over $200.

Our targeted time frame to dispatch all orders is within 24hrs, during Monday – Friday (excluding public holidays) for delivery the next business day.

All orders are sent using Courier Posts’ signature required parcels so there must be someone present at the delivery address to sign for the parcel; a work address is preferable.  If no one is present then a ‘Card to Call’ will be left to arrange another delivery or pick up.

You can choose to request your parcel to be delivered without a signature, as a one off or a permanent request. By doing this however, you accept that no insurance will be paid for loss of that package, and agree to the below statement:

• I acknowledge that Westende Jewellers, New Zealand Post, CourierPost, Pace and their Representatives will not be liable in any way for any loss or damage to the parcel left in accordance with this authority - if you agree, click here to request parcel to be delivered without a signature.

For International Orders please contact us first and we can discuss options.

For your piece of mind we offer a Risk Free Guarantee on all purchases which gives you 30 days to exchange or refund any purchase from existing stock (excludes special orders) no questions asked.  The goods must be returned in as new condition including any warranties and packaging.  It is the customers’ responsibility to return the goods to our store but if required we can supply a NZ Post parcel, the cost of which would be deducted from any refund.  We have insurance to cover goods in transit with NZ Post which is not normally available to the general public so please contact us before returning any goods.

If goods are faulty, different to their description or don’t perform as advertised we will repair, replace or refund as required under the Consumers Guarantee Act.  Please contact us to arrange for the goods to be returned to us.